We love hearing from our users. Whether you have a question about a reading, found a bug, want to report an issue with the site, or are interested in partnering with us — we read every single message.
Please allow 1–3 business days for a reply. For account-related issues, include the email address you registered with.
我们非常重视每一位用户的来信。无论是关于解读的问题、发现的 Bug、网站使用反馈，还是合作意向——每一封邮件我们都会认真阅读。
我们通常会在 1–3 个工作日内回复。涉及账号问题时，请附上你注册使用的邮箱。
Most questions can be answered in one reply if the first message contains three things: which page or tool you were using, what you entered, and what you expected to see instead. If the problem is visual, a screenshot saves a round trip.
Please do not send full payment details or identity documents by email. If your message is about a purchase, the PayPal transaction reference is enough.
We do not produce personal readings by email — the tools on the site do that, and they do it better than a handwritten reply would. We also cannot give medical, legal or financial advice, or comment on anyone else's chart without their consent.
Messages are usually answered within two business days. Bug reports are handled first, and a report that failed to generate is treated as urgent because it may have cost you money.
Can you delete my history? Your reading history is stored in your own browser; clearing it removes it. If you have sent us a question by email, ask and we will delete the thread.
Do you store my birth details? Only where needed to generate a report you requested, and never published.
Messages arrive in a monitored inbox and are answered from the same address, so if you have not heard back within two business days the first thing to check is your spam folder — a filtered reply is the most common reason people think we have not answered. Replying to our message keeps the whole thread together and gets a faster answer than starting a new one.
We keep a support thread only for as long as it takes to resolve the issue and for the record needed to honour a purchase. Ask at any point and we will delete the thread; if you would rather not send birth details, describe the problem without them and we can still help.
Most questions about a reading are answered by the explainer sections on the tool pages themselves — how a chart is calculated, what a daily card is meant to do, and what these systems cannot tell you. If your question is still open after reading those, we would genuinely like to hear it.